THE CHALLENGES OF IT ASSET MANAGEMENT WITH WAPT
PUBLIC ADMINISTRATION – TOURS METROPOLE VAL DE LOIRE, TOURS CITY HALL
How can you automate the management of a 3,500-workstation IT fleet while ensuring inventory reliability and reducing the workload of IT teams?
This article explores the specific challenges faced by TMVL and Tours City Hall in managing the IT infrastructure of such a large fleet. Find out how they are tackling the challenges of fleet management.
Presentation of structures
Ville de Tours
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Localisation : Centre-Val de Loire, on the banks of the Loire
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Population : Approximately 140,000 inhabitants
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Features : University town, listed as a UNESCO World Heritage Site (Loire Valley), known for its historical, cultural, and architectural heritage
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Strengths : Quality of life, economic dynamism, a digital city committed to modernizing its public services.
Tours Métropole Val de Loire
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Intermunicipal structure comprising 22 municipalities around Tours
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Population : Approximately 300,000 inhabitants
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Key skills : Mobility, urban planning, economic development, water management, waste, energy transition, digital technology
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Goal : Offering shared and innovative public services for residents and member municipalities
3,500 stations
300 servers
25 technicians and administrators
Issues encountered
Before working with Tranquil IT, Tours Métropole Val de Loire encountered several difficulties in managing its IT infrastructure :
- Time-consuming deployment of workstations : Manual installation of software and updates without centralized management, which is very difficult, especially with remote sites.
- Lack of follow-up on updates : No effective solution to ensure correct versioning of applications.
- Limited existing solutions : The MDT (Microsoft Deployment Toolkit) tool used previously was not suited to their needs, particularly with regard to the installation of specific applications.
- Technical team challenges : time-consuming tasks related to the deployment method, the team had to constantly adapt to user demand. Depending on the workload, 1 to 2 people were dedicated to full-time workstation deployment over the course of a week.
Testimonial
The support team is very responsive and easy to reach.
Managing the deployment of the solution
The rollout of WAPT was gradual:
- Firstly, on the 50 test stations;
- Then, as workstations are replaced;
- Finally, across the entire existing IT infrastructure.
Currently, the version in use is2.6.0.16.
The implementation of the solution was accompanied by strong support from the WAPT community via Discord as well as the documentation, greatly simplifying installation.
What WAPT has brought to Tours City Hall and TMVL
Since its integration,WAPT has transformed IT management at Tours City Hall and TMVL :
- Deployment time reduced from 4 hours to 30 minutes;
- Automation of software deployment and updates;
- Centralization and monitoring of installations via the WAPT agent;
- Optimization of reporting and integration with Grafana.
Today, thanks to their gradual mastery of the tool and the various tools provided by Tranquil IT to use it, Tours City Hall and TMVL have successfully overcome the challenges of fleet management.
Estimated gains with the use of WAPT
Time savings significatif : thanks to the automation of installations and updates.
Better control of IT assets:gOptimized management of updates, deployment, package customization, etc.
User autonomy : following the installation of the awningWAPT application, self-service.
Improved responsiveness : particularly for critical needs such as VPN deployment during lockdown.
Video feedback
Some of our customers have agreed to talk about their experiences on camera. You can find them in the dedicated YouTube playlist: